{"id":269,"date":"2017-10-04T10:00:29","date_gmt":"2017-10-04T14:00:29","guid":{"rendered":"https:\/\/bestpractices.teslontario.org\/en\/?post_type=wpbdp_listing&p=269"},"modified":"2023-09-11T12:29:41","modified_gmt":"2023-09-11T16:29:41","slug":"critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college","status":"publish","type":"wpbdp_listing","link":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/","title":{"rendered":"Critical Incidents for Intercultural Communication in the Workplace, Norquest College"},"content":{"rendered":"

The focus of this resource<\/a> is to build awareness and improve intercultural communication in culturally diverse work environments. It is intended for foreign-trained professionals, but will also be a useful resource for their Canadian counterparts and for the professional development of ESL instructors.<\/p>\n

The resource has four parts: a series of 19 short (2-minute) videos, supported by an activity guide, a booklet of scene-by-scene breakdowns for the videos to give context to each scene, and a guide containing the full transcripts of each video.<\/p>\n

The scenarios in the videos are based on the lived experiences of newcomers. (The resource is not referenced to the CLBs, but the language is at an intermediate\/advanced level.) The videos present authentic challenges in intercultural communication in a workplace setting: refusing to shake hands, failing to understand the unwritten rules in a meeting, not communicating problems to a supervisor, having a difficult conversation about uncomfortable behaviours.<\/p>\n

The resource aims to increase intercultural awareness and competency, build and practice workplace skills and appropriate language. The aim is to enhance the employability of newcomers, give them the tools to navigate communication differences in multicultural settings, not only to enter the labour market but also to maintain employment.<\/p>\n","protected":false},"excerpt":{"rendered":"

The focus of this resource is to build awareness and improve intercultural communication in culturally diverse work environments. It is intended for foreign-trained professionals, but will also be a useful resource for their Canadian counterparts and for the professional development of ESL instructors. The resource has four parts: a series of 19 short (2-minute) videos, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"wpbdp_category":[555],"wpbdp_tag":[604,138,518,136,575,603],"class_list":["post-269","wpbdp_listing","type-wpbdp_listing","status-publish","hentry","wpbdp_category-profession-specific-english","wpbdp_tag-canadian-workplace-culture","wpbdp_tag-classroom-activity","wpbdp_tag-intercultural-communication","wpbdp_tag-professional-learning","wpbdp_tag-videos","wpbdp_tag-workplace-language"],"acf":[],"yoast_head":"\nCritical Incidents for Intercultural Communication in the Workplace, Norquest College - Ontario's Directory of Best Practices for Language Training<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Critical Incidents for Intercultural Communication in the Workplace, Norquest College - Ontario's Directory of Best Practices for Language Training\" \/>\n<meta property=\"og:description\" content=\"The focus of this resource is to build awareness and improve intercultural communication in culturally diverse work environments. It is intended for foreign-trained professionals, but will also be a useful resource for their Canadian counterparts and for the professional development of ESL instructors. The resource has four parts: a series of 19 short (2-minute) videos, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/\" \/>\n<meta property=\"og:site_name\" content=\"Ontario's Directory of Best Practices for Language Training\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-11T16:29:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\\\/\",\"url\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\\\/\",\"name\":\"Critical Incidents for Intercultural Communication in the Workplace, Norquest College - Ontario's Directory of Best Practices for Language Training\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/#website\"},\"datePublished\":\"2017-10-04T14:00:29+00:00\",\"dateModified\":\"2023-09-11T16:29:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Curriculum Development\",\"item\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/resource_category\\\/curriculum-development\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"English for Specific Purposes\",\"item\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/resource_category\\\/english-for-specific-purposes\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Workplace Language\",\"item\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/all-resources\\\/resource_category\\\/profession-specific-english\\\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Critical Incidents for Intercultural Communication in the Workplace, Norquest College\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/\",\"name\":\"Ontario's Directory of Best Practices for Language Training\",\"description\":\"Your on-line destination for evaluated and recommended resources for teaching English as a second language\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bestpractices.teslontario.org\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Critical Incidents for Intercultural Communication in the Workplace, Norquest College - Ontario's Directory of Best Practices for Language Training","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/","og_locale":"en_US","og_type":"article","og_title":"Critical Incidents for Intercultural Communication in the Workplace, Norquest College - Ontario's Directory of Best Practices for Language Training","og_description":"The focus of this resource is to build awareness and improve intercultural communication in culturally diverse work environments. It is intended for foreign-trained professionals, but will also be a useful resource for their Canadian counterparts and for the professional development of ESL instructors. The resource has four parts: a series of 19 short (2-minute) videos, […]","og_url":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/","og_site_name":"Ontario's Directory of Best Practices for Language Training","article_modified_time":"2023-09-11T16:29:41+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/","url":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/","name":"Critical Incidents for Intercultural Communication in the Workplace, Norquest College - Ontario's Directory of Best Practices for Language Training","isPartOf":{"@id":"https:\/\/bestpractices.teslontario.org\/en\/#website"},"datePublished":"2017-10-04T14:00:29+00:00","dateModified":"2023-09-11T16:29:41+00:00","breadcrumb":{"@id":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/critical-incidents-for-intercultural-communication-in-the-workplace-norquest-college\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bestpractices.teslontario.org\/en\/"},{"@type":"ListItem","position":2,"name":"Curriculum Development","item":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/resource_category\/curriculum-development\/"},{"@type":"ListItem","position":3,"name":"English for Specific Purposes","item":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/resource_category\/english-for-specific-purposes\/"},{"@type":"ListItem","position":4,"name":"Workplace Language","item":"https:\/\/bestpractices.teslontario.org\/en\/all-resources\/resource_category\/profession-specific-english\/"},{"@type":"ListItem","position":5,"name":"Critical Incidents for Intercultural Communication in the Workplace, Norquest College"}]},{"@type":"WebSite","@id":"https:\/\/bestpractices.teslontario.org\/en\/#website","url":"https:\/\/bestpractices.teslontario.org\/en\/","name":"Ontario's Directory of Best Practices for Language Training","description":"Your on-line destination for evaluated and recommended resources for teaching English as a second language","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bestpractices.teslontario.org\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/wpbdp_listing\/269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/wpbdp_listing"}],"about":[{"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/types\/wpbdp_listing"}],"author":[{"embeddable":true,"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/comments?post=269"}],"wp:attachment":[{"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/media?parent=269"}],"wp:term":[{"taxonomy":"wpbdp_category","embeddable":true,"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/wpbdp_category?post=269"},{"taxonomy":"wpbdp_tag","embeddable":true,"href":"https:\/\/bestpractices.teslontario.org\/en\/wp-json\/wp\/v2\/wpbdp_tag?post=269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}