Informative and easy-to-read, this illustrated booklet is for a general audience (not ESL learners). It was written by a group of seniors to provide people heading to hospital (and caregivers) with practical information.

The topics include when to call an ambulance, levels of urgency in the Emergency Room, hospital vocabulary, map of the patient floor, definitions of healthcare providers and their roles.

Free access:
http://uhnopenlab.ca/wp-content/uploads/2016/10/Hospital-Handbook_eBook_2016-08-24.pdf