This 6-module curriculum, produced by Literacy Link Eastern Ontario, provides the Essential Skills training required to work as a call centre operator.
Free access:
http://en.copian.ca/library/learning/lleo/call_centre/call_centre_learner/call_centre_learner.pdf
This document was the result of a team project from Norquest College’s School of Intercultural Communication. It was written to help newcomers understand the communication context in Canadian workplaces.
The general learning outcomes include:
- Understanding Canadian safety policy specific to the workplace
- Practice pronunciation clarity for the workplace
- Learn about working in a multicultural organization
- Expand industry-specific and idiomatic vocabulary
Free access:
The English Listening Lessons and Library Online (elllo) site offers audio and video lessons with some printable worksheets. There is a wide variety of topics, including job search, job offer, job ads, dream job. Non-CLB. Many Canadian references.
Free access:
This site has been developed by Norquest College in Alberta. It includes videos, activities and guides that can help prepare professional immigrants for interviews.
Best job interview: sample questions, advice.
http://www.best-job-interview.com/job-interview-advice.html
Job profiles (easy to read). Alberta ALIS.
https://alis.alberta.ca/inspire-and-motivate/easy-reading-job-profiles/
Job profiles. Ontario (MAESD). https://www.services.labour.gov.on.ca/labourmarket/search.xhtml
Workplace health and safety: video series. Ontario Ministry of Labour.
https://www.labour.gov.on.ca/english/hs/elearn/worker/index.php
Apprenticeship in Ontario.
https://www.ontario.ca/page/start-apprenticeship
There are two large collections on Tutela relating to employment. While not all have been reviewed, it is an excellent starting point for developing workplace/workforce curriculum. Free to join. Must register then search Tutela Collections.
- Employment Curriculum:
- Essential Skills
- General Employment Curriculum
- Sector Specific Curriculum
- Employment Teaching Resources:
- Assessment Tools
- Module Planning
- Teaching Resources
- CLEO Employment Rights Lesson Plans
- Lesson Plans for NOC Classifications
- Language for Work Series Lesson Plans
This resource offers two sections that instructors might find useful: Mature Workers and Non-Regulated Skilled and Semi-Skilled Occupations.
You’re Hired…Now What? An Immigrant’s Guide to Success in the Canadian Workplace Text and Workbook $
When learners have employment goals, these resources fill in the gap between the skills and activities needed to write a resume, to have a successful interview and the competencies and to acquire the skills needed to keep a job in Canada. Topics include a broad range of areas that instructors may need some support in teaching:
- Workplace culture
- Business talk
- Telephone tips
- Getting along with others
- Business etiquette
- Office politics
- Networking
- Meetings
The text communicates core information and the workbook supports that learning. Each unit is organized in the same pattern and there is an answer key in the back.
Available to purchase:
Book $45.50
Workbook $23.50
ISBN-13: 9780195432183
Publisher: Oxford University Press
