This 6-module curriculum, produced by Literacy Link Eastern Ontario, provides the Essential Skills training required to work as a call centre operator.
Free access:
http://en.copian.ca/library/learning/lleo/call_centre/call_centre_learner/call_centre_learner.pdf
These online activities focus on English vocabulary and grammar exercises for the hospitality industry in the categories of food & beverage, hotel, travel/tourism, politeness training. While individual files are free to download, there is a fee option that allows you to download a topic file.
This curriculum has been developed by the Prince Edward Learning Centre and Literacy Link Eastern Ontario. It is ideal for learners planning to work in retail, such as in a grocery or clothing store. The 7-module course covers the Essential Skills, including language, needed in retail occupations.
